Frequently Asked Questions, and the answers to them

Q:

I received an email remittance with credit card information, is there anything I need to do to process the credit card payment?

A:

The credit card is authorized for the exact amount of the payment. You cannot process the credit card for any amount that is more or less than what is authorized, as it is only authorized for the invoices included in the email. If you attempt to put it on file and/or use it for additional invoices, the card will be declined.

The billing address, zip code, and the name on the card is all contained within the email remittance, so you should have all the information you may need.

If you have questions about the invoice being paid or the amount authorized for a particular invoice, contact the customer referenced in the email at the provided email address.

If you have further questions about processing credit card payments, please contact support@cpayplus.com and we will be happy to assist you.

If you have further questions about processing the credit card payment, please contact support@cpayplus.com and we will reply promptly.

Q:

I received a phone call from cPayPlus asking for more information to send me a payment from a different customer, why am I getting a call from cPayPlus?

A:

cPayPlus provides bill payment services on behalf of our customers and our business partners. Our customers provide us with relevant information about payments that are due to their vendors, and it is our job to ensure that those payments are fulfilled. When we contact you, we will have this information available for verification purposes. Our goal is to provide an easy, efficient, and secure method to deliver payments from our customers to their vendors, so if you need help, we are here to provide it.

For any additional assistance, contact us at support@cpayplus.com.

Q:

Why should I enroll to receive electronic payments from my customer(s) via cPayPlus?

A:

Electronic payments are the preferred method of payment for our customers. By enrolling in electronic payments, you ensure that you will receive payments as quickly as possible. We will help you say goodbye to the delay of mail and say hello to the benefit of detailed remittance information electronically delivered to your Accounts Receivable.

Q:

Do I have to change my credit card processor to accept virtual credit card payments?

A:

No. You can use your existing process to accept and process a credit card transaction for payment. As long as the credit card is authorized for the exact amount of the payment, there is no change needed to accept the payment.

Q:

I received an email with an ACH authorization form, why is this needed?

A:

For your businesses protection and to ensure payments go to the correct bank account, we will send an authorization form and validate the correct banking information via our request. If you would like to receive fast, electronic payments without sharing banking information, we recommend enrolling in virtual credit card payments.

Q:

My Accounts Receivable system requires us to process credit card payments by invoice, but the remittance I received is for multiple invoices and the credit card can’t be authorized for less than the total, what do I do?

A:

Contact support@cpayplus.com and we will be able to help you by authorizing the credit card on a per invoice basis.

Q:

Where should I send the credit card receipt after I process the card payment?

A:

You can send the credit card receipt to the same email address listed in the email remittance advice you received, or the email address where you send invoices for your customer. cPayPlus does not need a copy of the receipt.

Q:

Can you help my business automate my vendor payments?

A:

Yes, to find out more information, or to enroll, click here

Get Started Today

cPayPlus not only helps you save money and time, but we also help you enter the next stage of your business’s financial future. If we get started today, you can pay your bills electronically in days.  There is no need to change your systems, or processes or disrupt your vendors. Simply sign up and stop printing checks. We’ll get you fully onboarded in 3 days and implement your payments before your next “check run.”