Frequently Asked Questions, and the answers to them

Q:

I received an email remittance with credit card information, is there anything I need to do to process the credit card payment?

A:

The credit card is authorized for the exact amount of the payment. You cannot process the credit card for any amount more or less than what is authorized. The credit card is only authorized for the invoices included in the email. If you attempt to put it on file and use for other invoices, you will receive a declined authorization response.

The billing address, zip code, as well as the name on the card is all contained within the email remittance.

If you have questions about the invoice being paid or the amount authorized for a particular invoice, contact the customer referenced in the email at the email address referenced.

If you have further questions about processing the credit card payment, please contact support@cpayplus.com and we will reply promptly.

Q:

I received a phone call from cPayPlus asking for more information to send me a payment from a different customer, why am I getting a call from cPayPlus?

A:

cPayPlus provides bill payment services on behalf of our business customers and partners. Our customers provide us with relevant information about payments that are due their vendors. When we contact you, we will have this information available to verify for you. Our goal is to provide an easy, efficient, and secure method to deliver payments from our customers to their vendors.

Q:

Why should I enroll to receive electronic payments from my customer(s) via cPayPlus?

A:

Electronic payments are the preferred method of payment for our customers. By enrolling in electronic payments, you ensure the fastest available payment without the delay of mail and the benefit of detailed remittance information delivered to your Accounts Receivable via email.

Q:

Do I have to change my credit card processor to accept virtual credit card payments?

A:

No, you can use your existing process to accept and process a credit card transaction for payment. As long as the credit card is authorized for the exact amount of the payment, there is no change needed to accept the payment.

Q:

I received an email with an ACH authorization form, why is this needed?

A:

For your businesses protection and to ensure payments go to the correct bank account, we will send an authorization form and request some information to validate the correct banking information. If you would like to receive fast, electronic payments, without sharing banking information, we recommend enrolling in virtual credit card payments.

Q:

My Accounts Receivable system requires us to process credit card payments by invoice, but the remittance I received is for multiple invoices and the credit card can’t be authorized for less than the total, what do I do?

A:

Contact support@cpayplus.com and we will be able to help you by authorizing the credit card per invoice.

Q:

Where should I send the credit card receipt after I process the card payment?

A:

You can send the credit card receipt to the same email address listed in the email remittance advice you received, or the email address where you send invoices for your customer, cPayPlus does not need a copy of the receipt.

Q:

Can you help my business automate my vendor payments?

A:

Yes, to find out more information, or to enroll, click here

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